Many big companies have been victimized in recent years by massive data breaches that exposed millions of customers’ personal identifiable information.
In a 2018 Scam Report, First Orion, a US backroom technology supplier to mobile phone companies reported that nearly half of all mobile calls would be scam calls in 2019.
And...fraudsters are now using this stolen personal data to pretend to be calling from a company you use and trust in a new, more effective scam strategy called Enterprise Spoofing.
As many consumers have stopped answering their phones, scammers are changing their approach. According to a recent Consumer Reports survey, 70% of consumers do not answer incoming calls from an unknown number. As a result, Enterprise Spoofing is on the rise – pretending to be a legitimate business by using software to falsely show a familiar business name and its main calling number.
So, if you get an unsolicited and unexpected call from what looks like your bank, credit card company, or retail shop, etc...the best thing you can do is HANG - UP right away, and if you want to follow-up...call them back using the number you have on your OWN Statement or documentation from the firm.
NEVER use the call-back number provided by the scammers.
NEVER give out any personal information over the phone, in an email, or in response to a letter received in the mail - not matter how official it looks!
ALSO, if you see an unknown call on your mobile or home phone call display, and wonder who called you...NEVER call them back. Wait until they call you back to determine if it is legitimate...but still follow the two "NEVER" rules above!