Listen to this segment of The Current, a CBC radio program on port-out fraud:
Scroll down and click on "Continue" and then click on "Play Segment"
Ways to mitigate risk and protect yourself from phone porting:
- Have a pin: Make sure you have a phone pin with your cellphone provider. Call and confirm you have one set up. Be unique: Make your cellphone company pin code unique from other pin or common numbers (like your debit card pin, year of birth, year of child’s birth).
- Stay aware: if you see suspicious text and/or email verification requests, contact the company associated immediately to confirm it is not you making that request.
- Don’t communicate: if someone or a company calls or texts you requesting personal information, do NOT give it to them. If you are not sure if the call is legitimate, search online for the company number, hang up the call (and make sure the line has been disconnected or use another phone) and call back the company directly using the contact information you have found online. If they are legitimate, you should know who they are.
- Keep private: Do not share answers to security questions on your social media, write out any part of your social security number or provide any info publicly that allows someone to gather to con the phone company.