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Interviewing Complainant & Third Party (1 CPE)

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Description

Part 1: Interviewing a Complainant The presenter addresses planning and logistics in interviewing complainants. The complainant interview is crucial to the process, thus the presentation discusses in detail strategies and tactics that should be considered. The important steps after the interview are further mentioned. A few illustrations of the complainant's interviews gone wrong are finalizing the presentation. Part II: Interviewing a Third Party This second part of the presentation details the logistics of an interview and details to be considered when interviewing a third party. How to create a setting that is non threatening. How to extract information, This presentation includes a handy checklist for your use.

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